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We are planning to merge 4 practices, to improve patient services and access.

This page is intended for stakeholders to share their views the practices regarding the intended merger of the 4 GP Practice Services between April to July 2018.
Stakeholders include:
  1. Patients
  2. PPGs
  3. Practice Staff
  4. Commissioners
  5. Other NHS Providers
  6. Any persons with an interest in the practices
The 4 Surgeries of:
  1. Hazeldene Medical Centre
  2. The Eagle Eye Surgery
  3. Crest Medical Centre
  4. Chamberlayne Road Surgery
Are intending to merge services.
Whilst there are no plans to move the practices, change the contact details or any staff, we are seeking to enhance services, for our patients.
Our staff will be accessible by phone, by text, online and in person.
We aim to help all patients at all sites in having more efficient access to help to solve both on the day problems, and more chronic issues. This means that our GPs across all four Surgeries will have more time to see more complex patients with chronic issues.
Our practice will be staffed by a mix of skilled Clinicians, allowing the right help to be given to the right patient, at the right time.
Our program of patient engagement is listed below, with maps and transport directions to the various events:

Practice Name

PPG Event

Daytime Patient Event

Evening Patient Event

Public Transport + Map

Hazeldene Medical Centre

05/03/18 @ 13:00

12/03/18 @ 13:00

13/03/18 @ 18:00

Get Transport Directions

The Eagle Eye Surgery

06/03/18 @ 11:30

13/03/18 @ 12:00

Get Transport Directions

The Crest Medical Centre

05/03/18 @ 13:00

09/03/18 @ 13:30

22/03/18 @ 18:00

Get Transport Directions

The Chamberlayne Road Surgery

23/02/18 @ 12:00

14/03/18 @ 19:00

Get Transport Directions

We continue to engage with our stakeholder groups, who have expressed support for our aim to improve access to services by utilising more mixed skilled clinicians in our merged 4 practices.
We have conducted a Quality Impact Assessment and an Inequality Impact Assessment. Both assessments demonstrate that our planned merger will provide the highest quality of care for all of our patients across all four GP Surgeries. Patients of any of the 4 practices will be allowed to be seen at all of the 4 Practices:
Our PPG groups have identified some Advantages and Risks, which we have listed below:


Improved access for patients
Survival of small practice sites
Ensuring continuity
Geographical choice of sites
Access to multi disciplinary teams
Access to extended service: Eg Minor Surgery, Yellow fever
More timely access to care
Proactive and coordinated Care
Releasing time for complex patient and chronic care
More online access for working patients




Will Patient Participation Groups and the chairs change
All PPG groups will function as they do now
Changes to current appointment & access systems
Patients will be consulted on all planned significant changes
Change in the overall organisational name
The sites will still retain the local name
Changes to repeat prescriptions
There are no changes to how prescriptions are processed
Change in staff and personnel at the practices
There are no planned changes to staff, and the regular GPs
IT issues
We will be making small phased changes, and testing before implementing systems
Changes to accessing Medical Records
There are no changes planned, all records can be access from all sites
Will confidentiality Change
All practices are fully Information Governance Regulation compliant, and this will be fully maintained
Changes to administration processes Eg Sick notes
No plans to change the current processes at the 4 sites
If you have any comments or suggestions please use this link to fill the online form:

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